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Letter addressed to the Minister of Seniors, the Honourable Deb Schulte regarding the crisis of elder abuse in Canada


March 7, 2021


The Honourable Deb Schulte, Minister of Seniors
House of Commons
Ottawa, Ontario
K1A 0A6


C.C. The Honourable David Lametti, P.C., Q.C., Minister of Justice & Attorney General


Dear Minister Schulte,  


As the Federal Ombudsman for Victims of Crime, an important part of my mandate is to identify systemic issues that negatively impact victims of crime, and to recommend ways that the federal government can make its laws, policies and programs more responsive to victims’ needs. I am writing to you in follow-up to our meeting on 4 March 2021 regarding the crisis of elder abuse in Canada, which constitutes an under-reported, unaddressed, and pervasive crime.  

Seniors represent a vulnerable population. As some people age, they rely increasingly on others to care for them and provide them with their basic needs. This dependence exposes seniors to various forms of harm, neglect and exploitation. While long-term care (LTC) homes are often the target of blame for elder abuse, we know that perpetrators are often family members, or someone known to the victim, as reported by Employment and Social Development Canada (ESDC).1 And, approximately 9 in 10 seniors victims who were victimized by a family member were victimized inside the home.2 Also of note, Conroy et al (2019) report that women are far more likely to report that their assailant was a family member (43%), when compared to men (25%).3 This results in a complex dynamic, in which many seniors are too ashamed, afraid or simply unable to reach out for help, because the perpetrator may be their own child and only caretaker. Many more do not know how to access help, or suffer from various medical conditions (i.e. Dementia, Alzheimer’s) in which they lack the cognitive capacity to recognize that they are victims of abuse. Compounding these realities, the under-resourced nature of this sector means there is little support available, further dissuading seniors from reaching out. Like most abuse that occurs in the private sphere of the home at the hands of those that victims trust, elder abuse is insidious in nature, largely hidden from view; and lacks a relevant criminal justice system response. The result is that seniors suffer in silence, while enduring physical, financial or emotional abuse. 

Unfortunately, service providers are reporting a worrisome increase in elder abuse during the COVID-19 pandemic, due to isolation and increased stresses – including for unpaid family caregivers. This has made seniors particularly vulnerable to abuse, while further shrouding the issue in silence. Some older adults have also endured abuse while in LTC facilities with no safe alternatives in sight. The issue is clear; we must put more tools in place to support the detection of elder abuse and protect the well-being of seniors across Canada. 

I note that “establishing new offences and penalties in the Criminal Code related to elder abuse and neglect” is a priority in your and Minister Lametti’s mandate letters. At present, Canada does not have legislation that criminalizes the victimization of seniors specifically. As a result, offences against this population are prosecuted under existing provisions of the Criminal Code. While there are provisions related to theft, fraud, neglect, assault, and sexual assault that acknowledge crimes against an elder as aggravating factors, these may not be sufficient.

I believe there is a need for legislation to criminalize elder abuse as a distinct, pervasive form of violence, which recognizes the exploitative dynamics employed by abusers, and applies appropriate penalties for these offenses. Creating specific offences may lead to easier identification and reporting by family members, social work and health care officials and could also enable law enforcement to intervene more promptly and effectively in cases of elder abuse. However, enacting criminal law penalties in isolation will not eradicate this form of abuse and a broad public health approach is needed.

To support this, I propose that Canada develop and utilize a uniform definition of elder abuse so that current discrepancies and gaps in data can be addressed, as well as the limitations in what is known about elder abuse.

Proposed Definition
Elder abuse is a single incident or repeated pattern of behaviour or neglect causing harm or distress, that is willfully inflicted upon an older adult, within any relationship where there is an expectation of trust or care of custody recognizing that elder abuse takes the following forms:  

  • physical abuse (hitting, forced confinement), 
  • emotional abuse (verbal, name calling), 
  • financial abuse (theft of money or property, forgery, fraud, misuse of power of attorney), 
  • sexual abuse (sexual assault, unwanted sexual contact), 
  • discrimination (including racist, sexist remarks and slurs based on an elderly person’s disability, harassment or similar treatment), 
  • neglect and denial of civil and human rights (failure to provide care, assistance, or attention to an adult who is unable to take care of him or herself, failure to provide access to appropriate health, social care, or educational services, or the withholding of basic needs such as medication, nutrition, etc.), and
  • undue influence (manipulation or blackmail of an elderly person such as to influence the person to do something not of their own free will or best interest). 

I also offer the following recommendations.


  • In addition to enacting legislation making elder abuse a Criminal Code offence, a public health approach is needed to respond to elder abuse in Canada including education and prevention measures. 

ESDC should fund a public health approach to prevent and respond to elder abuse that incorporates a public health nursing program to monitor and report on seniors’ health and wellbeing when they are living with family members in the community. A national, multimedia public education campaign should also be undertaken to help Canadians recognize elder abuse and report it. It is of note that some demographics may be at increased vulnerability to elder abuse related to intersecting systems of oppression, such as Indigenous peoples, racialized individuals, women and members of the 2SLGBTQQIA community. Elder abuse may also extend from a pattern of intergenerational family violence highlighting the need for a preventive, public health approach. 

  • Create an Ombudsperson for seniors to ensure federal government accountability for its commitments to the well-being and quality of life of Canadian seniors. The Office could work to promote the interests of seniors, identify systemic issues and help seniors navigate services designed for them. 

Seniors currently represent 17% of the Canadian population, and that proportion is predicted to rise in the future. Appointing an official to monitor and provide oversight of federal seniors’ services and issues, and make recommendations to government to address systemic issues is vital.4 The Office could also provide information and referrals for individuals who are navigating services for seniors and track their concerns and complaints related to:

    • home care, palliative care and long-term care;
    • pharmacare;
    • income supports such Old Age Security (OAS), Guaranteed Income Supplement (GIS), and Canada Pension Plan (CPP); and
    • federal programs that provide funding to community-based agencies. 
  • Provide federal funding to support the provision of social, nursing and financial services to seniors 

One of the key indicators for elder abuse is social isolation, which can exist even in communal living arrangements, such as long-term care homes, but especially if the older adult has physical or mental limitations. ESDC should provide funding for social workers and/or public health nurses to work with seniors in long-term care to reduce isolation and to monitor their well-being. These social workers and public health nurses would be independent of the administration of LTC homes to ensure that their focus is uniquely on the well-being of the residents. Similarly, public health nurses could monitor seniors living with their family in residential settings to ensure their health, as is done with newborn babies.

As financial abuse of the elderly is a grave concern, ESDC’S New Horizons for Seniors program could also provide funding to establish a flagging/audit system for OAS/GIS/CPP financial transactions to prevent abuses by family members or other caretakers and better protect seniors.

  • Strengthen the ability of the Canadian Anti-fraud Centre to investigate, address and respond to financial crimes committed against seniors

In 2020, the Canadian Anti-Fraud Centre recorded 68,452 incidents of fraud, 40,612 victims and $106.4 M lost to fraud5. Senior citizens are often directly targeted by fraudsters and scammers and when they do incur financial losses, there is little hope of recovering funds stolen or holding fraudsters accountable. Given the magnitude of the losses sustained by seniors (and others) to fraud, federal law enforcement should focus in this area. The CAFC should analyze the data collected from reporting and conduct nationwide elder fraud sweeps targeting scammers and bringing criminal charges. The CAFC mandate should also include the ability to seize fraudulently obtained funds and provide restitution to identified victims.

  • Direct federal funding for specialized investigation and prosecution teams to address elder abuse.

In addition to creating an elder abuse offence, establishing specialized investigation and prosecution teams could assist with the detection and underreporting of this serious crime. The province of Ontario has established a suite of policy measures to aid with prosecutions, which could serve as a model for other jurisdictions.6 Ontario has also established the Serious Fraud Office, to strengthen efforts to combat the growth in sophisticated fraud activity against businesses and individuals.

Victims of elder abuse deserve access to justice, but this is often not possible due to the limited ability to detect this crime and prosecute it. By making necessary Criminal Code amendments, and taking a public health approach, which monitors and protects seniors’ safety, we can better prevent elder abuse and improve legal, social and health responses to affected seniors.

I look forward to your response, and to continuing to work with you to ensure the safety and wellbeing of Canada’s seniors.



Heidi Illingworth



April 19, 2021


Dear Ms. Illingworth:


Thank you for your quick follow up email on March 7, 2021in which you shared advice, recommendations and a proposed definition regarding elder abuse.

I appreciate that you took the time to provide me with this information after our meeting on March 4, 2021. I very much enjoyed the chance to discuss these key issues with you and to learn from your wealth of experience in this domain.

Your recommendations are very helpful to the Government as we are working on a policy definition and ways to combat elder abuse.

As elder abuse is an issue that falls under many federal jurisdictions, I have taken the liberty of sharing your correspondence with my colleagues, the Honourable Patty Hajdu, Minister of Health, and the Honourable David Lametti, Minister of Justice and Attorney General of Canada.

We look forward to engaging further with you when we begin consultations on elder abuse and after discussing your recommendations with my colleagues.

Thank you for your recommendations, and please accept my best wishes.


Yours sincerely,


The Honourable Deb Schulte, P.C., M.P.
Minister of Seniors


c.c.       The Honourable Patty Hajdu, P.C., M.P.
Minister of Health

The Honourable David Lametti, P.C., Q.C., M.P.
Minister of Justice and Attorney General