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Important Notices

Copyright/Permission to Reproduce

Materials on this Web site were produced and/or compiled by the Office of the Federal Ombudsman for Victims of Crime for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations, and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Non-commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Office of the Federal Ombudsman for Victims of Crime. We ask only that:

  • users exercise due diligence in ensuring the accuracy of the materials reproduced;
  • the Office of the Federal Ombudsman for Victims of Crime be identified as the source department; and,
  • the reproduction not be represented as an official version of the materials reproduced, nor as having been made in affiliation with or with the endorsement of the Office of the Federal Ombudsman for Victims of Crime.

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission-granting process, PWGSC helps to ensure that individuals / organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes, please go to PWGSC's "Applying for Copyright Clearance on Government of Canada Works" page.
Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 4th Floor
Ottawa, Ontario
K1A 0S5

Reproduction of Government Symbols

The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, Canada K1A 0R5

Telephone: 613-957-2533
Facsimile: 613-946-5187

Third-party Materials

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact:

Department of Justice Canada - Communications Branch
284 Wellington Street
Ottawa, ON
K1A 0H8

Tel: (613) 957-4222
TDD/TTY: (613) 992-4556


The Government of Canada and the Office of the Federal Ombudsman for Victims of Crime are committed to respecting the personal privacy of individuals who visit our Web sites. The following summarizes the privacy policy and practices of the Office of the Federal Ombudsman for Victims of Crime Web sites.

The Office of the Federal Ombudsman for Victims of Crime does not automatically gather any personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you supply it by sending us an e-mail.

Information on individual visitors is used by employees of the Office of the Federal Ombudsman for Victims of Crime who need the information in order to respond to your request or to ensure the security of this system. We only share the information you give us with another government department if your inquiry relates to that department. We do not use the information to create individual profiles, nor do we disclose this information to anyone outside the Government of Canada.

All personal information created, held or collected by the Office of the Federal Ombudsman for Victims of Crime is protected under the federal Privacy Act. At any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.

The Office of the Federal Ombudsman for Victims of Crime occasionally uses temporary "cookies" to facilitate your Web use. The cookies we use do not allow us to identify individuals, and are used, for example, to determine your language preferences. They exist in your browser's temporary memory and are deleted when you close your browser. Some applications available through the Internet site will not work properly if you choose to disable all cookies. (A "cookie" is a file that may be placed on your hard drive without your knowledge by a Web site to allow it to monitor your use of the site.)

The Office of the Federal Ombudsman for Victims of Crime employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. This software receives and records the Internet Protocol address of the computer that has contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

The Internet is a public forum and electronic information can be intercepted. This is not a secure Web site. Please do not disclose unnecessary confidential information about yourself or your dealings with this Web site.

Questions or comments regarding this policy, or the administration of the Privacy Act at the Office of the Federal Ombudsman for Victims of Crime may be directed to the Access to Information and Privacy Coordinator by:

Telephone: (613) 952-8361
Facsimile: (613) 957-2303
Mail: Department of Justice
St. Andrews Tower
275 Sparks Street, 9th Floor
Ottawa, Ontario K1A 0H8

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by e-mail at:, by telephone at 1-800-282-1376 or visit their Web site at:

Official Languages

The Office of the Federal Ombudsman for Victims of Crime respects the Official Languages Act and the relevant Treasury Board policies, and is committed to ensuring all information and services on this site is available in both English and French. However, users should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided.

Universal Software Accessibility

The Office of the Federal Ombudsman for Victims of Crime's Web sites have been modified to facilitate accessibility and to ensure that all users will benefit from its features. While these sites are designed to accommodate all types of Internet software and browsers, including earlier versions and hand-held devices, some viewing problems can occur when using older software. We are continually striving to correct such problems. Please contact us if you are experiencing technical difficulties.


Links to Web sites not under the control of the Government of Canada are provided solely for the convenience of visitors. The government is not responsible for the accuracy, currency or the reliability of the content. The government does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Visitors should also be aware that information offered by non-Government of Canada sites to which the Office of the Federal Ombudsman for Victims of Crime links is not subject to the Privacy Act, the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question and visitors should research the privacy policies of the sites before providing personal information.