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What type of complaints we take


The OFOVC can review most complaints relating to federal departments, laws and services that apply to victims of crime. We can take complaints related to:

  • compliance with the provisions of the Corrections and Conditional Release Act that apply to victims of crimes committed by offenders under federal jurisdiction;
  • programs and services provided or administered by the Department of Justice or the Department of Public Safety and Emergency Preparedness, that impact negatively on victims of crime; and
  • other federal departments, programs or services.

For example, victims may contact us if they:

  • were not provided with information on the offender who harmed them, as set out in the Corrections and Conditional Release Act;
  • were registered but not notified of the release of a federal offender;
  • feel that Canada's laws or policies for victims of crime do not meet their needs.

THE FIRST STEP:

If you feel you were treated unfairly, the first step is to discuss your concerns with the government office you are dealing with. In order to find a fair solution to the problem, you can:

  • Ask the government office to give reasons for their decision;
  • Ask to speak to a manager; and,
  • Find out if there is a complaints process and submit your complaint.

If you have not taken these steps, we may ask you to do so. If you do not know who to talk to, you are welcome to contact us. We may be able to help by identifying other options available to you. Contact us.

THE SECOND STEP:

If you are not satisfied with the response to your complaint from a federal department or agency, you can contact us and ask the OFOVC to review it.
PLEASE NOTE that we cannot take complaints about:

  • Recommendations made by the Correctional Service of Canada to the Parole Board of Canada or any provincial board;
  • Decision of the Parole Board of Canada or any provincial parole board;
  • Decision of the Correctional Service of Canada as to whether or not to transfer an inmate to another penitentiary or authorize a release, including a work release and escorted or unescorted temporary absences;
  • Any court decision, or decisions of judges or justices of the peace;
  • Any decision whether or not to prosecute;
  • Confidences of the Queen's Privy Council for Canada;
  • Legal advice provided to the Government of Canada;
  • Provincial compensation;
  • Police investigations;
  • Violations of provincial victims' rights legislations;

The Federal Ombudsman for Victims of Crime does not oversee provincial matters relating to victim support services, compensation or financial assistance for victims or policing. If you are not sure whether your complaint falls within our mandate, don't worry. If we cannot address your complaint directly, we will gladly point you in the right direction and connect you with the appropriate agency or service provider. Contact us.