Start the complaint process
We may also initiate a broader review of the issue you raise in order to make recommendations to the Government of Canada on how to improve its laws, policies or services for victims of crime.
How to make a complaint
You are welcome to e-mail us with general inquiries or comments. If you have a complaint, however, please contact us by phone, fax or mail.
TTY (Teletypewriter): 1-877-644-8385
Outside of Canada: 613-954-1651
Mail or email
Office of the Federal Ombudsman for Victims of Crime
P.O. Box 55037
Ottawa, Ontario K1P 1A1
Please do not send any confidential information by email, as we cannot guarantee privacy at this time.
We are open Monday to Friday: 8:00 a.m. – 4:00 p.m. E.S.T.
The office is closed on weekends and statutory holidays.