Start the complaint process

The OFOVC will review any complaints that fall within our mandate in an impartial and independent manner. Read more about what types of complaints we take .

We may also initiate a broader review of the issue you raise in order to make recommendations to the Government of Canada on how to improve its laws, policies or services for victims of crime.

How to make a complaint

You are welcome to e-mail us with general inquiries or comments. If you have a complaint, however, please contact us by phone, fax or mail.


(toll-free): 1-866-481-8429

TTY (Teletypewriter): 1-877-644-8385

Outside of Canada: 613-954-1651



Mail or email

Office of the Federal Ombudsman for Victims of Crime

P.O. Box 55037

Ottawa, Ontario K1P 1A1

Please do not send any confidential information by email, as we cannot guarantee privacy at this time.

Office hours

We are open Monday to Friday: 8:00 a.m. – 4:00 p.m. E.S.T.

The office is closed on weekends and statutory holidays.