Understanding the complaints process
We work closely with individuals who contact us with complaints to try to find solutions. In dealing with complaints, we follow the process outlined below. Because every victim's situation is different, the process may differ slightly in some cases. In every case, we give all parties to a dispute an opportunity to be heard. We treat all victims, government departments and agencies fairly, and with dignity and respect.
This flowchart shows how we do our work and what you can expect.