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Contact Us

General Inquiries and Complaints

Telephone (toll-free): 1-866-481-8429
Telephone: 613-954-1651
E-mail: victimsfirst@ombudsman.gc.ca

Please note: Email relies on the Internet which is an open and public network. While you may still reach out to us by email, personal and confidential information such as banking information, social insurance numbers, etc. should not be sent through email. Our staff is committed to respecting your privacy, safety and security throughout your dealings with the Office and will answer any questions or concerns you might have. 

Supports for victims

If you need assistance, you can reach out to one of the three crisis lines listed below:

Crisis Service Canada: 1-833-456-4566
Kids Help Phone: 1-800-668-6868
Hope for Wellness Line: 1-855-242-3310 (services available in English, French, Cree, Ojibway and Inuktitut)
9-8-8: Suicide Crisis Helpline: 9-8-8